You have 5 options in Ringy for where you want inbound calls to forward to. You can select your preferred option in the top right corner on your account to the left of the Welcome button.
1. Accepting Calls in Ringy. This allows you to answer calls directly on your account while you are logged in on a browser.
You will see a banner popup in order to either answer or reject the call. You will even be given the option to forward calls to one of your agents. This is if you have agents attached to your Ringy account, as indicated in the Account Settings page -> My Team tab.
2. Forward Calls to Mobile App. If you are logged into the Ringy mobile app, your calls will be forwarded to your mobile device. The Ringy logo will show when a lead calls one of your phone numbers and you’ll be able to take the call on your mobile phone. You do not need to keep the Ringy app open to take advantage of these features. This is recommended while you are not actively working in Ringy, but still want to accept calls from your leads.
3. Forward calls to phone. When leads call one of your Ringy phone numbers, the call will be forwarded to your phone number. You can edit the phone number calls are being forwarded to by going to the Account Settings page -> General tab, and editing this in the General Info section. Additionally, when you have calls set to forwarding to a phone, and you miss the call, the lead will receive your forwarding number's voicemail box to leave you a voicemail there.
4. Send calls to voicemail. This is only an option if you have recorded a voicemail box within Ringy. You can record this by going to the Account Settings page, and under the Manage Account. The Voicemail Box section will be on the left hand side of the Manage Account tab to record.
5. Reject all inbound calls. The phone will not ring whatsoever for the lead, and will also not allow them to leave you a voicemail.
Voicemail Box:
When you have calls set to forwarding to a phone, and you miss the call, the lead will receive your forwarding number's voicemail box to leave you a voicemail there. Voicemails your leads have left you when forwarding to a phone will only be accessible on the call forwarding phone itself and not within Ringy.
If you have calls accepting in Ringy or forwarding to the mobile app, and you miss the call, the leads will get the voicemail box you have recorded on Ringy. If you have not recorded a voicemail box on Ringy, they will get an automated voicemail saying "You have reached [First name on Account], please leave a message." You can record your Voicemail Box, by navigating the Account Settings page -> Manage Account tab, and scrolling down to the bottom right of the page to the Voicemail Box Recording section. When your leads leave you a voicemail, you can listen to them by clicking the phone icon at the top right of your account wherever you are on Ringy and selecting the Voicemails tab.
Whenever you do miss a call, you will receive an alert in Ringy to allow you to easily call the lead back.
