Sent: Your text sent to the lead, and is awaiting delivery confirmation from the recipient's telecom carrier. On a rare occasion, a delivered status will not populate. We receive a delivered status directly from the recipient's mobile carrier so that Ringy can be as transparent as possible with the delivery of your text messages. If no status is populated, the lead's mobile carrier did not alert us when or if it was successfully delivered. This is more likely to occur if you are sending a bulk text job. Navigate to the Inbox page located in the left hand menu, and choose "View Sent Texts" in the top right corner. You will find a ✔️all button to choose in the top left corner, and an "UPDATE STATUSES" button in the top right corner to update the delivery status of your messages if delivery status was blank or only listed as "Sent." You will need to do this per page as applicable.
Delivered: Your text to the lead has successfully been delivered.
Undelivered: Your text to the lead was not delivered. You are still charged for text messages that are undelivered, because we still sent the message in Ringy. The recipient's mobile carrier specifically stopped it from delivering. There are many reasons why a text would be undeliverable such as:
- "Unreachable phone number"
- This mean the lead's phone is turned off or out of service. They will receive the message once it turns on or is back in service. However, the status of undeliverable will not be updated in the system in that case. The other reasoning behind this status is that their carrier may likely be blocking the message.
- "Carrier Violation"
- A carrier violation is the recipient’s telecom provider flagging a text for potential spam. Please review more information on carrier violations here: https://www.ringy.com/knowledge/carrier-violations-best-practices
- Failed "Attempt to send to unsubscribed recipient"
- This lead has opted out of text messages from another agent's Ringy account that joined the same A2P 10DLC Business Profile as you. This is strictly enforced by our phone number provider. You can still call and email this lead, but text messages will continue to fail unless the lead opts back into text messages by responding to the agent they originally opted out with.
Rejected: The text to your lead was stopped before sending and you have not been charged. Some of the reasons texts get rejected are:
- “Text blocked by [company name] due to do-not-call restrictions. You have not been charged"
- The lead is on your companies' DNC list. We do not have access or control of your company's DNC server. You will need to address this with your enterprise administrator. Their contact information can be found by going to Account Settings -> Enterprise tab.
- “Phone number is on our DNC list”
- The lead is on our DNC list because they used negative keywords when responding to you and hence, opted out of text messages. You can still call or email these leads. If they respond again clearly opting back in to text messages, please contact our support team.
- “Account has insufficient funds”
- You do not have the available funds to send the message out. Once your account is funded, you can resend these texts with the "RESEND" button in the View Rejected Texts section. You can fund your account balance by navigating to the Billing page in the left hand menu, and add funds in the My Funds section specifically. You always need a positive account balance regardless of having credits remaining.
- “This phone number has been flagged for being spammed by too many people in a short period of time?”
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When you see a text rejected for this reason, it means that lead is in at least 20 other Ringy accounts and is being blocked by servers due to regulations and potential spamming of that phone number. You can still call and email the lead, just the telecom carriers will not allow for SMS contact for spamming purposes. This is not a policy we have specifically set for ourselves, but rather a compliance regulation we have to abide by, which is enforced by our phone number provider specifically.
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- "Rejected due to account spam grade of F. "
- Please contact support as your account has been restricted from being able to send text messages for a variety of reasons.
- "The phone number you're trying to text is not a mobile phone."
- The phone number you are trying to text is either disconnected or a landline.
- "This text was blocked due to Florida TCPA rules regarding texting after 8pm."
- Due to the strict TCPA consent laws in the state of Florida, we will reject a text message sent to a lead in Florida if it is not between 8am to 8pm in the lead's respective time zone. The message will not be delayed, but rejected to ensure compliance. You will find a RESEND button beside the message to process the text during compliant hours.
- "This text was blocked because your account does not meet US SMS compliance requirements (i.e. sender identification)."
- SMS regulations in the United States set forth by the CTIA (Cellular Telecommunications Industry Association) require that every text message you send must clearly identify the party that obtained the opt-in from the recipient as the sender, except in follow-up messages of an ongoing conversation. You can set your SMS compliance company name in the Phone Setup page located in the left hand menu, and under the Compliance tab, you will find this section listed under #3. If you do not use the company name keyword #my_company_name and have the option toggled off to "Automatically add my company name to the end of any text messages I forgot to add it to that need it." then Ringy cannot identify you are being compliant with this regulation, and will reject the text.
- "Daily SMS cap reached for this carrier."
- T-Mobile has imposed a daily outbound SMS messaging limit that is based on your Trust Score associated with your A2P 10DLC Standard Business Profile you created or joined. This limit is applied at the Business Profile level and shared among all A2P Campaigns (and users) under that Business Profile. The limit is based on the total number of outbound SMS segments and MMS messages sent to T-Mobile (including Sprint and MetroPCS). This limit resets each night at midnight Pacific time. To help save you money, Ringy does its best to detect when you’ve reached this daily limit and will try to reject text messages from going out to specific carriers so that you are not charged. You are able to resend those messages the following morning, when T-Mobile Daily SMS Limit is reset. For more information regarding this, please refer to this article and to the What is a Trust Score? section.