Our progressive dialer currently available in the Sales Pipeline page allows you to set specific filters per stage for leads to qualify in to be dialed. Within each stage, you can view the leads prior to being dialed in a list. With a progressive dialer, on completing the previous call, the system automatically dials the next number on the list. This removes the wait time between calls and can improve productivity significantly.
There are many different definitions of what a power dialer actually is, but our power dialer is a type of dialer that allows you to effectively work and call your leads by selecting the next lead for you based on customizable lead routing rules. Different from the Progressive Dialer, our Power Dialer will not show you the list of leads waiting to be called next. The power dialer “queue” represents all the leads that are currently available in the power dialer. The first time you put leads into the power dialer, all of them will be in the queue and available to be selected. As you or your agents work these leads, they will not be immediately available in the power dialer queue again depending on the status that was assigned to each lead.
To watch our Power Dialer Demo and for more information on the Ringy Power Dialer, click here or select the Power Dialer page in the left hand menu of your Ringy account.
You can add the Power Dialer on your Ringy account from the Billing page located in the left hand menu and under the My Subscription section. When adding the Ringy Power Dialer onto your account, you will get unlimited calling, and will not be charged per outbound call. It will also apply Call Scripts on your account so you can create and manage your own call scripts while making and receiving calls in Ringy.
For legal reasons, Ringy cannot ever automatically dial leads without an agent initiating the dialer and you also are not able to call multiple leads at the same time. If you try to initiate another call from the same account even while using different devices when the Power Dialer is added onto your account, it will log you out seeing as there is already an active call in progress. The Power Dialer is an optional add-on. You can of course continue using the Sales Pipeline page per your preference.