Regardless of how you're initiating a phone call in Ringy, our VOIP will populate all the same.
When you initiate a call in Ringy, our dialer will popup like so:
You can view the lead's name you are speaking to here:
You can turn on call recording in the middle of the conversation by toggling this switch on. Please note, Ringy will not alert the other party the call is being recorded. It is subject per state whether it is required to do so or not. For more information on call recording, check out this article: Call Recording
Agent Coaching will be enabled for any agent with a supervisor on their account. This allows any supervisors attached to your Ringy account to whisper in on your calls. You can note they are a supervisor on your account by going to the Account Settings page -> My Team tab-> Click My Supervisors on the left of the page. They will be able to speak to you, but the lead will not hear them. You can also request Agent Coaching from a specific supervisor on your account, by choosing the hand icon beside Agent Coaching on the dialer. Please note, your supervisor must have calls "Accepting in Ringy," which can be set in the top right corner of their account, and then the Join button will populate on the Agent Summary section of the Dashboard page.
You can assign disposition tags to leads directly from the dialer here as well as view any already assigned to the lead:
You can view all of the lead's information by selecting the View Lead tab on the left of the dialer, same information as found when clicking a lead's phone number anywhere else on the platform:
You are able to conference someone else onto the call. This does allow you to actually transfer the call. In other words, if you hang up, the other 2 parties will remain on the line. You will be able to view each party connected below where you can conference them in, allowing you to disconnect any one of them at any time. Please hover over the "i" below where you can add to conference call to see how pricing then works.
Here is where to leave a pre-recorded voicemail drop for a lead if you have already recorded one. You can record a voicemail drop by going to the Account Settings page -> Manage Account tab. You will find the Voicemail Drop section on the left of the page to record multiple different voicemail drops to leave for leads in different scenarios. When you select Leave Voicemail, a banner will appear in the middle of your screen prompting you to choose which voicemail drop it is you want to leave for the lead. You must then wait for the beep, and then can click "Leave Voicemail" to end the call.
Compose email to lead allows you to send a lead in your account an email through the dialer when on the phone with them.
At the bottom of the dialer, you will find a Settings drop down menu.
You will find an option here to turn off or on "auto pop out dialer." In other words, determining when you initiate a call if you want this dialer to pop up automatically or not as preferred.
Below is where you can change the audio input and output device. You will find a drop down menu for both audio input as well as audio output to update.
