If you think VoIP is just about making internet-based calls, think again! VoIP texting is a game-changer, allowing businesses and individuals to send SMS messages over the internet just like they would with voice calls. It's cost-effective, flexible, and packed with features that traditional texting just can't match.
But here's the thing—most people don't realize just how powerful VoIP text messaging can be.
From boosting customer engagement to saving money, the benefits go way beyond convenience. Let's look into six surprising advantages you probably didn't know about!
Let's explore six compelling benefits that might just make you consider adding VoIP texting into your current communication strategy:
Switching to VoIP texting can significantly reduce communication expenses. Since messages are sent over the internet, there's no need for additional phone lines or hefty carrier fees. This internet-based approach allows businesses to cut down on costs without compromising on quality, making it a cost-effective solution for small and large enterprises alike.
As your business expands, so does the need for efficient communication. VoIP texting offers unparalleled scalability, enabling you to add new users and numbers without the hassle of infrastructure upgrades.
Whether you're a startup or a large enterprise, this flexibility ensures that your communication system grows seamlessly with your business.
VoIP texting enables appointment reminders, follow-ups, and marketing campaigns to run on autopilot. VoIP makes this a reality by integrating smoothly with Customer Relationship Management (CRM) systems.
This integration allows for automated messaging, ensuring timely and personalized communication with your customers, thereby enhancing efficiency and customer satisfaction.
Gone are the days when you were tethered to a single device for business communications. With VoIP texting, you can send and receive messages from phones, tablets, and desktops.
This multi-device accessibility ensures that remote and hybrid teams stay connected, providing the flexibility needed in today's dynamic work environments.
Ensuring compliance in VoIP text messaging is crucial for maintaining trust and adhering to legal standards. Platforms like Ringy emphasize the importance of obtaining explicit consent from recipients before sending messages. Key compliance practices include:
Adhering to these practices not only ensures compliance but also fosters trust and enhances the effectiveness of your VoIP text messaging campaigns.
VoIP texting offers more than sending plain messages; it can help craft personalized experiences. With capabilities like bulk texting, scheduled messages, auto-replies, and chatbots, businesses can tailor their communication strategies to meet specific needs, enhancing engagement and operational efficiency.
Here's how VoIP can help with customer support and service notifications.
This is how VoIP texting can enhance sales outreach and lead generation.
VoIP text messaging makes running marketing campaigns and promotions more effective than ever. Here's how:
The following is how VoIP text keeps teams connected and communication seamless.
When it comes to healthcare and appointment reminders, here's how VoIP texting helps:
VoIP texting ensures customers stay informed about their orders and deliveries every step of the way.
In finance, VoIP text messaging enhances security and convenience in the following ways:
VoIP text makes travel and hospitality services smoother with instant updates and alerts.
From tenant communications to property listings, here's how VoIP texting benefits the real estate industry:
Lastly, VoIP texting helps nonprofits and communities stay engaged, informed, and connected by:
Ready to make the switch to VoIP texting? Here's what you need to know to get up and running smoothly.
Not all VoIP text messaging services are equal. When selecting a provider, consider factors like pricing, scalability, ease of use, and integration capabilities. Look for a service that aligns with your business needs and supports your communication goals.
Here's a quick breakdown of must-have features to ensure you get the best out of your VoIP texting solution:
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Feature |
Description |
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Two-Way Messaging |
Allows real-time conversations for better engagement. |
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Automation & Scheduling |
Send messages at the right time without manual effort. |
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CRM Integration |
Sync texts with customer databases for streamlined communication. |
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Multi-Device Access |
Send and receive texts from desktops, tablets, and phones. |
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Security & Compliance |
Ensure messages meet data protection and industry regulations. |
With the right VoIP texting provider, key features, and smart implementation, you'll be on your way to better, more efficient communication in no time!
VoIP SMS is a ridiculously convenient service.
But you already know that, so let's get more specific and list some solid reasons you should try out VoIP SMS today:
Yes, today. What's stopping you? It's simple, straightforward, and we even have a guide on online texting for an in-depth look at everything you need to know.
But let's get on to the list.
Automation may just be the single greatest weapon in your company's arsenal. When you're as busy as you are, you need processes to carry themselves along for you.
And VoIP texts are the kings of automation. Here are just a few examples of the things you can automate with VoIP SMS:
Easy-to-program automation is absolutely killer. Drip campaigns can be scheduled days, weeks, or even months in advance. You can even personalize your automation by demographic - certain ages, careers, and even nationalities are more likely to see a message if it's delivered at a certain time in a certain way.
So if your demographic is us, you could send out sales texts at 1:00 AM. Because we're all nocturnal goblins.
Note: We are not actually your demographic. Don't send us sales texts at 1:00 AM.
Looking for more info on automation? Check out our ultimate guide to sales automation.
Cost efficiency is a major factor in using VoIP.
Sure, VoIP services will have a subscription cost, but the price is usually much lower than a traditional cell phone plan. Especially once you factor in the volume of messages your company will send out. 10 messages…100 messages…how about 1000 or 2000?
Per message, VoIP SMS prices can't be beaten.
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Traditional Phone Plan |
Ringy CRM with VoIP |
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$50 - $70 per month |
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$50 - $200 per line installed / $580 on average for each cell phone |
No extra hardware or installation |
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"Unlimited" texting |
1000 texts per month included for outbound use, then $0.01 per outbound text message |
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All separate charges and bills |
In-office, mobile, and data in one |
Do you see those quotations around "unlimited"? That's because a whole lot of popular phone plans put caps on how many texts you can send at once. Some companies outright block any text blast with over 100 contacts, and some restrict you to as little as 50.
"Hello, Liz,
How's your week been?
I'm just following up regarding the upcoming presentation to the…"
Did you just nod off? Do you sometimes wish people would just get to the point?
People are busy and texts are straight to the point. Formalities are usually tossed aside in favor of a quick "yes" or "no", which is impossible to do through emails and phone calls. It isn't at all odd or stilted to get a text that just says "meeting in 10" or "video conference until 12 - do not disturb" without greetings, pleasantries, and signatures.
This makes your processes run faster and more smoothly. You have more time for actual work and so does your team. Text marketing is the same - short and snappy. If you have a long message, save it for an email.
Boomers are going to have to face the facts: the future is super casual.
Increasingly, messages, articles, blog posts, and announcements are made in an informal tone. You're reading one right now! They're just more relatable and engaging.
And texting is relaxed, friendly, and unpretentious. Do you have a conversation without emoji, GIFs, stickers, and slang?
Even in a slightly more formal situation, people are starting to throw bits of casual speech in there. Like a winky face. 😉
Texting encourages this kind of communication and makes people feel comfortable. Customers and employees alike are more likely to engage with something that feels friendly. 65% of customers say they prefer a casual tone over a formal one.
It puts people at ease and makes a great impression. In many ways, being overly formal creates an invisible wall between you and the listener.
And in our experience, it's hard to talk through a wall.
60% of customers read texts within 1-5 minutes of receiving them. It's crazy, but texts are that high priority. And if that's not enough. It takes about 90 seconds for a text to be answered, but an email takes on average 1.78 hours to be answered. Emails and calls are considered a lower priority by most people in this day and age.
We can't even help it - it's automatic. You see an email in your inbox and immediately schedule yourself to respond after lunch…or maybe tomorrow.
But you see a text and suddenly you're already writing a response.
It's hardwired into us to react to text messages immediately like the person is standing in front of our desk asking us a question. Because that's what it feels like; a conversation, not a correspondence.
Nothing beats how darn fast SMS is.
Whether you're outbound texting or just texting employees, no communication is faster than text. It makes dialogue between team members happen as if they were face-to-face, which speeds up your daily work incredibly.
But when it comes to getting your message to your customers or pitching a new lead - it's gold.
Especially if you have mobile VoIP. Being able to send out prospecting messages and have people get your messages everywhere is invaluable.
Check out this scenario:
And this all happened as your prospect ate lunch. It's that fast.
Coupled with automation, you could have an automated drip campaign with responses programmed in so your customers are seeing your message, responding, and buying within just a few minutes.
Wow.
Really, no matter what SMS VoIP could cost you, you're going to have a huge ROI.
Your return will blow your mind with time saved, customer acquisition and lead conversion, integrated all-in-one software (no separate price tag for each bit of tech), low operational costs, no phone lines or PBX boxes…we could go on.
In fact, VoIP can help small businesses reduce startup costs by 90%. And the average savings a business can expect from using VoIP is 50%. Average.
Just the price of the traditional phone plan alone would cover the cost of Ringy, but then factor in your streamlined company processes from VoIP texting that get your work done two or three times as fast…
Factor in successful, fast, and efficient campaigns that acquire new customers and leads…
Factor in long-term customer retention from active SMS engagement…
Add all that together and you get:
Okay, so maybe that's an exaggeration. Because who uses paper money anymore?
VoIP SMS is a time-saving, money-making service that so many businesses are taking advantage of. And you could be one of them.
Catching new leads with immediate, automated responses, grabbing your customer's attention with opt-ins and easy-to-remember shortcodes, and monitoring your own flock with automated meeting reminders and instant updates are just a few of the ways that VoIP texting can be a huge benefit to your business.
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VoIP Outbound Texting |
VoIP Texting Inside Your Business |
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So try integrating VoIP text messaging into your daily work and see for yourself how amazing it is. Luckily for you, we know of a great CRM that has VoIP texting, calling, and so much more.
Request a demo with Ringy today and experience the convenience and sales power of a good VoIP text service.
Then you can get back to your busy life, but at least your texting can be simple.
One thing in your life can be simple.