6 Benefits of VoIP Texting You Didn't Know About

If you think VoIP is just about making internet-based calls, think again! VoIP texting is a game-changer, allowing businesses and individuals to send SMS messages over the internet just like they would with voice calls. It's cost-effective, flexible, and packed with features that traditional texting just can't match.

But here's the thing—most people don't realize just how powerful VoIP text messaging can be.

From boosting customer engagement to saving money, the benefits go way beyond convenience. Let's look into six surprising advantages you probably didn't know about!

6 Benefits of VoIP Texting

Let's explore six compelling benefits that might just make you consider adding VoIP texting into your current communication strategy:

1. Cost Savings Compared to Traditional SMS

Switching to VoIP texting can significantly reduce communication expenses. Since messages are sent over the internet, there's no need for additional phone lines or hefty carrier fees. This internet-based approach allows businesses to cut down on costs without compromising on quality, making it a cost-effective solution for small and large enterprises alike.

2. Increased Scalability for Growing Businesses

As your business expands, so does the need for efficient communication. VoIP texting offers unparalleled scalability, enabling you to add new users and numbers without the hassle of infrastructure upgrades.

Whether you're a startup or a large enterprise, this flexibility ensures that your communication system grows seamlessly with your business.

3. Automation & Integration with CRM Systems

VoIP texting enables appointment reminders, follow-ups, and marketing campaigns to run on autopilot. VoIP makes this a reality by integrating smoothly with Customer Relationship Management (CRM) systems.

This integration allows for automated messaging, ensuring timely and personalized communication with your customers, thereby enhancing efficiency and customer satisfaction.

4. Multi-Device Accessibility

Gone are the days when you were tethered to a single device for business communications. With VoIP texting, you can send and receive messages from phones, tablets, and desktops.

This multi-device accessibility ensures that remote and hybrid teams stay connected, providing the flexibility needed in today's dynamic work environments.

5. Enhanced Security & Compliance

Ensuring compliance in VoIP text messaging is crucial for maintaining trust and adhering to legal standards. Platforms like Ringy emphasize the importance of obtaining explicit consent from recipients before sending messages. Key compliance practices include:

• Clear Opt-In Messages: Online forms should feature prominent opt-in statements indicating consent to receive text communications.
• User-Selected Consent: Opt-in checkboxes must not be pre-checked; users should actively select them to demonstrate consent.
• Vendor Accountability: When purchasing contact lists, ensure vendors provide verifiable proof of consent from each contact.
• Message Clarity: Communications should be concise and relevant, serving the recipient's interests effectively.
• Respectful Scheduling: Avoid sending messages too frequently; space them appropriately to prevent annoyance.
• Opt-Out Instructions: Include clear instructions on how recipients can opt out of future messages, such as replying with "STOP."
• Time Restrictions: Be mindful of time restrictions for sending messages, especially for specific content like political messaging, which may have designated time frames.

Adhering to these practices not only ensures compliance but also fosters trust and enhances the effectiveness of your VoIP text messaging campaigns.

6. Customization & Advanced Features

VoIP texting offers more than sending plain messages; it can help craft personalized experiences. With capabilities like bulk texting, scheduled messages, auto-replies, and chatbots, businesses can tailor their communication strategies to meet specific needs, enhancing engagement and operational efficiency.

Use Case Scenarios of VoIP Text

1. Customer Support & Service Notifications

Here's how VoIP can help with customer support and service notifications.

• Automating responses for frequently asked questions: By integrating VoIP texting with AI-driven chatbots, businesses can provide instant answers to common inquiries, enhancing customer satisfaction and reducing support workload.
• Sending appointment confirmations and service updates: Automated text reminders help ensure customers are informed about upcoming appointments or service changes, reducing no-shows and last-minute cancellations.
• Using two-way messaging for faster customer resolution: Real-time text conversations allow support teams to address customer issues promptly, leading to quicker resolutions and happier clients.

2. Sales & Lead Generation

This is how VoIP texting can enhance sales outreach and lead generation.

• Engaging potential customers with personalized text messages: VoIP SMS enables targeted outreach, allowing sales teams to send customized messages that resonate with prospects.
• Automating follow-ups and appointment scheduling: Automated texts can nurture leads by reminding them of scheduled meetings or encouraging them to take the next step in the sales funnel.
• Using VoIP text for lead nurturing and re-engagement: Periodic text updates keep leads warm, ensuring your business stays top-of-mind when they're ready to make a decision.

3. Marketing Campaigns & Promotions

VoIP text messaging makes running marketing campaigns and promotions more effective than ever. Here's how:

• Running SMS-based promotional offers and discounts: Instantly reach customers with time-sensitive deals, encouraging immediate action and boosting sales.
• Sending event invitations and webinar reminders: Ensure higher attendance rates by reminding participants of upcoming events through convenient text messages.
• Using VoIP text for flash sales and limited-time deals: Create urgency and excitement among customers by notifying them of exclusive, short-term offers via SMS.

4. Internal Team Communication & Collaboration

The following is how VoIP text keeps teams connected and communication seamless.

• Coordinating remote teams with real-time text updates: Keep dispersed teams aligned by sharing instant updates, ensuring everyone is on the same page.
• Sharing task assignments and deadline reminders: VoIP texting facilitates clear delegation of tasks and timely reminders, enhancing productivity.
• Using group texting for quick team alignment: Group messages enable swift consensus and coordination, streamlining decision-making processes.

5. Healthcare & Appointment Reminders

When it comes to healthcare and appointment reminders, here's how VoIP texting helps:

• Automated reminders for doctor's appointments and follow-ups: Reduce missed appointments by sending patients timely text reminders.
• Secure messaging for patient communication and updates: VoIP texting ensures confidential and efficient communication between healthcare providers and patients.
• Sending health tips and prescription refill reminders: Keep patients informed and engaged with personalized health advice and medication alerts.

6. E-commerce & Order Updates

VoIP texting ensures customers stay informed about their orders and deliveries every step of the way.

• Order confirmation and shipping notifications: Keep customers informed about their purchases with timely updates, enhancing their shopping experience.
• Delivery status updates with real-time tracking links: Provide peace of mind by sharing real-time tracking information, allowing customers to monitor their deliveries.
• Customer feedback and post-purchase engagement via text: Encourage reviews and maintain engagement by reaching out to customers after their purchase.

7. Financial Services & Banking Alerts

In finance, VoIP text messaging enhances security and convenience in the following ways:

• Fraud detection and account security alerts: Instantly notify customers of suspicious activities, helping to prevent fraud.
• Transaction confirmations and payment reminders: Keep clients informed about their financial activities and upcoming payments, promoting transparency and timely actions.
• Loan application updates and customer inquiries: Streamline the loan process by providing applicants with real-time updates and prompt responses to their questions.

8. Hospitality & Travel Industry Applications

VoIP text makes travel and hospitality services smoother with instant updates and alerts.

• Hotel booking confirmations and check-in reminders: Enhance guest experience by keeping them informed about their reservations and check-in procedures.
• Flight status updates and real-time travel alerts: Provide travelers with timely information, helping them adjust plans as needed.
• Concierge service requests via text messaging: Allow guests to conveniently request services, enhancing their overall stay.

9. Real Estate & Property Management

From tenant communications to property listings, here's how VoIP texting benefits the real estate industry:

• Scheduling property viewings and open house invitations: Efficiently coordinate showings and keep potential buyers informed.
• Lease renewal and rent reminders for tenants: Ensure timely payments and renewals by sending courteous reminders.
• Engaging prospects with new property listings: Keep interested parties updated on new opportunities, increasing the chances of a sale or lease.

10. Nonprofits & Community Engagement

Lastly, VoIP texting helps nonprofits and communities stay engaged, informed, and connected by:

• Sending fundraising campaign updates and donation requests: Keep supporters informed and encourage contributions through personalized texts.
• Volunteer coordination and event reminders: Ensure volunteers are well-informed and engaged, leading to successful events.
• Emergency alerts and community outreach messaging: Quickly disseminate critical information to keep communities safe and informed.

How to Get Started With VoIP Texting

Ready to make the switch to VoIP texting? Here's what you need to know to get up and running smoothly.

Choosing the Right VoIP Texting Provider

Not all VoIP text messaging services are equal. When selecting a provider, consider factors like pricing, scalability, ease of use, and integration capabilities. Look for a service that aligns with your business needs and supports your communication goals.

Key Features to Look for in a VoIP Text Messaging Platform

Here's a quick breakdown of must-have features to ensure you get the best out of your VoIP texting solution:

Tips for Seamless Implementation and Adoption

Here are some tips for seamless implementation and adoption of VoIP texting:

1. Train Your Team: Ensure employees understand how to use the platform effectively.
2. Start with a Pilot Program: Test VoIP text messaging with a small group before full-scale adoption.
3. Optimize Your Messaging Strategy: Personalize texts, set up auto-replies, and avoid spamming customers.
4. Monitor Performance: Use analytics to track engagement and improve communication tactics.

With the right VoIP texting provider, key features, and smart implementation, you'll be on your way to better, more efficient communication in no time!

Top 7 Reasons To Adopt VoIP Text

VoIP SMS is a ridiculously convenient service.

But you already know that, so let's get more specific and list some solid reasons you should try out VoIP SMS today:

1. Automation
2. Cost
3. Streamlined and concise
4. SMS is casual
5. Texts are a high priority
6. Lightning fast
7. Mind-blowing ROI

Yes, today. What's stopping you? It's simple, straightforward, and we even have a guide on online texting for an in-depth look at everything you need to know.

But let's get on to the list.

1. Automation

Automation may just be the single greatest weapon in your company's arsenal. When you're as busy as you are, you need processes to carry themselves along for you.

And VoIP texts are the kings of automation. Here are just a few examples of the things you can automate with VoIP SMS:

• Appointment reminders
• Appointment confirmations
• Billing reminders
• Customer service and customer communication
• Drip campaigns

Easy-to-program automation is absolutely killer. Drip campaigns can be scheduled days, weeks, or even months in advance. You can even personalize your automation by demographic - certain ages, careers, and even nationalities are more likely to see a message if it's delivered at a certain time in a certain way.

So if your demographic is us, you could send out sales texts at 1:00 AM. Because we're all nocturnal goblins.

Note: We are not actually your demographic. Don't send us sales texts at 1:00 AM.

Looking for more info on automation? Check out our ultimate guide to sales automation.

2. Cost

Cost efficiency is a major factor in using VoIP.

Sure, VoIP services will have a subscription cost, but the price is usually much lower than a traditional cell phone plan. Especially once you factor in the volume of messages your company will send out. 10 messages…100 messages…how about 1000 or 2000?

Per message, VoIP SMS prices can't be beaten.

Do you see those quotations around "unlimited"? That's because a whole lot of popular phone plans put caps on how many texts you can send at once. Some companies outright block any text blast with over 100 contacts, and some restrict you to as little as 50.

Streamlined and Concise

"Hello, Liz,

How's your week been?

I'm just following up regarding the upcoming presentation to the…"

Did you just nod off? Do you sometimes wish people would just get to the point?

People are busy and texts are straight to the point. Formalities are usually tossed aside in favor of a quick "yes" or "no", which is impossible to do through emails and phone calls. It isn't at all odd or stilted to get a text that just says "meeting in 10" or "video conference until 12 - do not disturb" without greetings, pleasantries, and signatures.

This makes your processes run faster and more smoothly. You have more time for actual work and so does your team. Text marketing is the same - short and snappy. If you have a long message, save it for an email.

SMS is Casual - And Casual Is The Future

Boomers are going to have to face the facts: the future is super casual.

Increasingly, messages, articles, blog posts, and announcements are made in an informal tone. You're reading one right now! They're just more relatable and engaging.

And texting is relaxed, friendly, and unpretentious. Do you have a conversation without emoji, GIFs, stickers, and slang?

Even in a slightly more formal situation, people are starting to throw bits of casual speech in there. Like a winky face. 😉

Texting encourages this kind of communication and makes people feel comfortable. Customers and employees alike are more likely to engage with something that feels friendly. 65% of customers say they prefer a casual tone over a formal one.

It puts people at ease and makes a great impression. In many ways, being overly formal creates an invisible wall between you and the listener.

And in our experience, it's hard to talk through a wall.

Texts Are High Priority

60% of customers read texts within 1-5 minutes of receiving them. It's crazy, but texts are that high priority. And if that's not enough. It takes about 90 seconds for a text to be answered, but an email takes on average 1.78 hours to be answered. Emails and calls are considered a lower priority by most people in this day and age.

We can't even help it - it's automatic. You see an email in your inbox and immediately schedule yourself to respond after lunch…or maybe tomorrow.

But you see a text and suddenly you're already writing a response.

It's hardwired into us to react to text messages immediately like the person is standing in front of our desk asking us a question. Because that's what it feels like; a conversation, not a correspondence.

Lightning Fast

Nothing beats how darn fast SMS is.

Whether you're outbound texting or just texting employees, no communication is faster than text. It makes dialogue between team members happen as if they were face-to-face, which speeds up your daily work incredibly.

But when it comes to getting your message to your customers or pitching a new lead - it's gold.

Especially if you have mobile VoIP. Being able to send out prospecting messages and have people get your messages everywhere is invaluable.

Check out this scenario:

1. Send your sales text
2. The recipient gets your text
3. They respond
4. You respond
5. You have a new lead

And this all happened as your prospect ate lunch. It's that fast.

Coupled with automation, you could have an automated drip campaign with responses programmed in so your customers are seeing your message, responding, and buying within just a few minutes.

Wow.

Mind-Blowing ROI

Really, no matter what SMS VoIP could cost you, you're going to have a huge ROI.

Your return will blow your mind with time saved, customer acquisition and lead conversion, integrated all-in-one software (no separate price tag for each bit of tech), low operational costs, no phone lines or PBX boxes…we could go on.

In fact, VoIP can help small businesses reduce startup costs by 90%. And the average savings a business can expect from using VoIP is 50%. Average.

Just the price of the traditional phone plan alone would cover the cost of Ringy, but then factor in your streamlined company processes from VoIP texting that get your work done two or three times as fast…

Factor in successful, fast, and efficient campaigns that acquire new customers and leads…

Factor in long-term customer retention from active SMS engagement…

Add all that together and you get:

Okay, so maybe that's an exaggeration. Because who uses paper money anymore?

Summary

VoIP SMS is a time-saving, money-making service that so many businesses are taking advantage of. And you could be one of them.

Catching new leads with immediate, automated responses, grabbing your customer's attention with opt-ins and easy-to-remember shortcodes, and monitoring your own flock with automated meeting reminders and instant updates are just a few of the ways that VoIP texting can be a huge benefit to your business.

So try integrating VoIP text messaging into your daily work and see for yourself how amazing it is. Luckily for you, we know of a great CRM that has VoIP texting, calling, and so much more.

Request a demo with Ringy today and experience the convenience and sales power of a good VoIP text service.

Then you can get back to your busy life, but at least your texting can be simple.

One thing in your life can be simple.