A Guide to Sales Training Resources for Coaches & Managers

Let's be honest, selling isn't easy.

But fear not! Sales training makes everything easier! Right? RIGHT?

Ok, maybe it's not the magic bullet you want, but investing in sales training for all your sales reps and managers is a smart business decision, no matter how you slice it.

But it isn't only sales training that you should be thinking of, oh no. You should also be considering what resources you need to help drive, motivate, improve, and inspire your sales team to close those leads and give customers the best experience possible.

Different Types of Sales Training

Sales isn't a one-size-fits-all situation. There are many different types of sales training, namely sales coaching seminars, sales coaching courses, sales management courses, and various sales coaching software and tools that are meant to hone skills, introduce new skills, or increase efficiency. Since there are so many different offerings, it's important to focus on the content and delivery style of the training, perhaps even more so than the type, as quality can vary widely.

Sales Coaching Seminars

Sales coaching seminars are very flexible and range from online to onsite training, or a combination of both (though these days, seminars are typically online). Sales seminars can focus on a specific sales topic, for instance, cold calling or inside sales, or you can choose more broad topics like general sales coaching. However, sales seminars can feel more like listening to a motivational speaker, so if getting your sales team pumped up is your goal, sales seminars are quite good at it. Sales coaching seminars can be free or paid, and whether you choose to go the free or paid route depends on what you need for your sales reps to be successful.

What you should look for in a sales coaching seminar:

• Whether you need online or in-person training and if the seminar offers the option you need (although most are online)
• Whether you should spring for a paid or free seminar (this will depend on your sales coaching needs, but a free seminar is always a safe choice if you're budget conscious and ok with the time commitment)
• Whether you need the seminar's content to be focused on a sales topic or more broad (both types are usually readily available)
• Cost
• How many sales reps can attend at one time
• Whether the content of the seminar meets the needs of your sales reps and business
• Seminars can sometimes feel more like listening to a motivational speaker than training, so be sure to vet the content and speaker carefully by reading reviews and reading the speaking notes before the seminar

Sales Coaching Courses

Sales coaching courses are a bit different from seminars, as training can take place over days, and feels more like a classroom-type learning environment than listening to a motivational speaker. Sales courses can range from a couple of hours to a few days or even a week of training, so it's important to understand the time commitment of whatever course you want to sign up for. Thankfully, sales coaching courses typically offer some sort of certification or certificate at the end, so it's great for a sales professional's resume.

What you should look for in sales training courses:

• A structured outline or syllabus that clearly explains what will be taught
• If you're worried about engagement, choose a course that requires active participation (like group work or answering questions live)
• Whether you prefer an online environment or in-person, and if the course you choose offers what you prefer
• Whether a certificate or certification is offered at the end, which can be useful for resumes and building trust with clients or customers
• What the time commitment is, for instance, if the course takes place over a few hours or days
• Cost
• How many sales reps can attend a course at one time

Sales Management Courses

How can you expect your sales reps to be amazing if you don't have the training and experience to back them up? Sales management courses are just as important, if not more, than training for your sales reps.

Sales management courses focus on things like effective communication, how to build and develop continuous sales training for your reps, and hire sales reps that fit right into your team's culture and drive for selling.

As you've probably guessed, sales management training courses tend to focus more on taking those fundamental soft skills and building on them to guide your sales team to success.

Sales management courses can be online or in-person similar to sales coaching but tend to be offered in a course or program format rather than a seminar.

What you should look for in a sales management course:

• If the course focuses on building soft skills, like effective communication with your team, developing relationships, adjusting your management style to suit different sales reps, etc.
• If the content of the course matches sales leadership skills that you need to hone, such as developing customer strategies, presentation skills, sales ethics, etc.
• Does the course focus on old-school sales strategies and techniques or new ones?
• Is the content relevant to today's customers and your business's audience?
• What the time commitment is for the course
• Whether the course is online or in-person
• Cost

Sales Coaching Software, Apps, and Tools

Technology always makes things easier and more efficient right? Ok, maybe not always, but it's pretty essential to have a good technology deck to help your sales reps perform at their very best.

Here are some essential technologies that you can't go wrong with providing to your sales reps.

Sales Coaching Software

Sales coaching software helps you and your sales reps review calls and refine processes, and identify challenges, all to provide better customer service and improve sales close rates. When integrated with a CRM like Ringy, sales coaching software does things like analyze customer interactions and provide an overview of what was said to give you ideas on how to improve, and offers analytics and other insights to help provide an exceptional customer experience, close more sales, and even onboard new sales reps faster.

Sales Coaching Apps and Tools

Here are some of the most effective sales coaching apps and tools.

Challenges of Sales Training

Sales training isn't all sunshine and rainbows. There can be real sales challenges that you and your team have to overcome to earn success in the sales space.

1: Engagement

Probably the biggest challenge with any training, and sales training is no exception, is the lack of engagement from employees. Let's face it, nobody likes doing boring training where they don't feel challenged or interested. One of the ways you can combat this challenge is to carefully choose the training that has elements that are proven to be more engaging to learners, like gamification which is putting video game elements into training courses. How cool is that?

2: Recognizing Your Team's Strengths and Weaknesses

Every team has strengths and weaknesses. This doesn't mean that your team isn't good, it just means they are regular human beings with things they are great at and things they need to work on. Being able to recognize what challenges your team has without judgment and choosing training to address those challenges is paramount.

Whether your team needs help with guiding leads through the sales funnel and closing more sales, or they need a clearer understanding of sales processes and how to utilize sales tools, think about the biggest challenges your team has and select training that aligns with helping them solve those challenges.

In your quest to identify your team's strengths and weaknesses, keep in mind that 59% of companies report the primary obstacle is a lack of accountability among salespeople for implementing the training they receive.

So, create a structured accountability system. This can include setting clear expectations, incorporating real-world practice sessions, and implementing regular follow-ups or performance reviews to track progress.

3: Active Listening

Honestly, active listening is such an important skill to have in sales. Prospects often have trouble articulating exactly what they want or need, and it's up to the salesperson to pick up on those subtle cues during conversations that are sure to be key to closing the sale later on.

Active listening techniques

1. Respond with a summary of what they just told you. The best way to do this is to paraphrase what the client just told you in your own words. However, try not to stray too far from the language they use (e.g inserting jargon).
2. Confirm with the client that you heard them correctly. Once you've summarized what the client told you, it can be as simple as saying "does that sound right?" or even more straightforward like, "did I understand you correctly?" This will help ensure both you and the client are on the same page regarding their situation.
3. Ask a follow-up question. If you're confident that you understand the client and both of you are on the same page, then it's a good time to ask a relevant follow-up question. Not only will this solidify to the client that you care about, but it will also give you relevant insight into their business.

4: Limited Budget

Sometimes, you have to work with what you've got and make sure your training falls within your department's budget. The good news is that sales training can range from free to the highest price point you can think of, depending on what type of training you need. That might seem overwhelming, but if you consider that training is more of an investment rather than an expense and that some forms of training (like online) can be cheaper than others, then you can more easily focus on what training works for you and your team.

5: Geographical Location

These days, geographical location isn't as big of a challenge as it used to be. Investing in incompetent online training courses means that if your team is spread across a large geographical area, they can still all receive the same training. Just be careful if you choose live online training, as time zone differences can potentially be an issue.

Measuring the Effectiveness of Sales Training

To ensure your sales training delivers results, it's crucial to evaluate its impact on individual and team performance. Using a mix of quantitative and qualitative methods, you can track progress and identify areas for improvement.

Tracking Key Performance Indicators (KPIs)

KPIs are essential for assessing the success of sales training programs. Metrics like conversion rates, average deal size, and customer retention provide clear insights into the effectiveness of the training.

Monitoring these indicators helps sales managers identify patterns and refine strategies to boost outcomes.

Regular Assessments and Evaluations

Assessments, such as quizzes, surveys, and role-play exercises, help measure knowledge retention among sales reps. These tools enable sales trainers to pinpoint skill gaps and customize future training sessions to address specific needs effectively.

Feedback from Sales Reps

Feedback from participants is invaluable for refining sales management courses and coaching seminars. Collecting input through surveys or informal discussions highlights what resonates with the team and what needs improvement, ensuring ongoing enhancement of training materials.

Performance Reviews

Regularly reviewing individual performance before and after sales training is a vital step. It provides a tangible measure of improvement and identifies whether the training aligns with the team's goals. Sales managers can use these reviews to tailor coaching for maximum impact.

ROI of Sales Training

Measuring the return on investment (ROI) of sales training involves analyzing pre- and post-training metrics. Tracking improvements in sales revenue, customer satisfaction, and other KPIs helps justify the investment and guides the design of future training initiatives.

How a Sales CRM Like Ringy Can Help With Sales Coaching

It can be tough to pinpoint what exactly your sales team or an individual salesperson needs so that they can improve. In addition, it can be time-consuming to gather data from individual sources and compile it together so you actually have something tangible to show your sales team or salesperson that you're not just making things up.

A CRM like Ringy is the best tool to help you with sales coaching, and here's why.

1. A CRM Keeps All the Data You Need in One Place

Forget foraging around various systems and pieces of software to gather individual data. With a CRM, everything's available in one place, and you can often see a birds-eye view of the most important information you need via a dashboard.

Here is a screenshot of Ringy's demo dashboard. As you can see, the dashboard shows various information for an individual sales rep, like leads, any appointments scheduled, account balance (business specific), and more.

2. A CRM Helps You Identify Opportunities for Improvement

In the screenshot below of Ringy's dashboard, the tabs on the side allow you to switch between different modes of information so you can check more information like calendars, SMS, and marketing to gather more information about performance. This allows you to identify opportunities for improvement in how leads are nurtured, and customers are reached, like drip marketing, automation, and more, which gives you a clearer understanding of how your sales reps are performing in each stage of the sales process.

3. CRM Integrations Increase Efficiency

When your CRM integrates with software that you already use, it makes it easier to not only see everything in one place but to continue to use software that you're comfortable with using. For instance, Ringy's CRM integrates with Google Calendar, so you can see exactly what's going on without having to switch around to multiple applications.

Summary

Regardless of how long you or your team have been in the sales industry, there's always an opportunity to learn something new. Though the fundamentals of sales haven't changed much over time, the way we target, reach, and communicate with customers is ever-evolving, and training helps sales professionals stay on their toes and evolve alongside the technology that supports their work.

Now that you have seen how our CRM can aid in sales training, we are confident you want to elevate your efforts.

Ringy CRM is a powerful tool designed to streamline lead management, enhance communication, and help your sales reps achieve outstanding results. Request a demo today and see the difference Ringy can make!