A Guide to the Best VoIP App For Sales Calls

VoIP is here to stay.

There are no two ways about it. The benefits compared to landlines are too great (and we frankly can't believe this still needs to be pointed out) :

In sum, VoIP is faster and more efficient, letting you focus on what matters: sales.

So. Whenever you're ready, we've assembled the ultimate VoIP app roundup, AKA the only blog you'll need to read to choose the best VoIP app to power your sales calls and support your business.

Because we figure if you're going to do it, and you really should, you better get it right.

We'll show you what's out there, explain the rationale behind our selection, and show you what to look out for in a cloud VoIP app.

After you.

Introduction to the Best VoIP Apps

VoIP software is a necessity for companies in any industry that requires you to use the phone…

The last time we checked, that's literally every company.

And if you weren't sure of it before, the second year into the global pandemic when more people than ever are working remotely, this should now be crystal clear.

VoIP has quickly become the mainstream because it offers benefits like:

1. Accessibility
2. Cost-effectiveness
3. Mobility

As long as you have internet access, it allows you to stay in touch with your network no matter where you are or what kind of disease haunts the world around you… and it does that for a low price.

In theory. As I said, we're in the second year of the pandemic. They've been around long before, but now there's a whole bunch of VoIP apps to choose from to suit your company's needs.

So really, you shouldn't be asking "what is a VoIP app?" anymore.

You should be asking "what is the best VoIP app for my business?"

Best VoIP App Roundup

Now that you understand why you need to be using a business VoIP, you still need to go through a bunch of them to see which one will fit your needs, right?

No need.

We've done the legwork for you. These are the best VoIP apps you'll come across, and we'll explain why below.

For now, let's just say we've got you covered no matter your company size, preferences, or budget.

Take a look if you want.

But don't go subscribing to anything just yet.

These may be the best options out there, but each has its own perks and quirks. One company's perfect fit is another company's worst nightmare.

So before we go into each option, we'll first explain how we evaluated them.

Top CRM Evaluation Criteria

Right. So, as we said, there are quite a few VoIP apps out there. And this article has only so much space to cover them all.

So how did we decide which apps deserve a spot on the list?

Just to keep things clear, we've come up with a couple of universal priorities that you're bound to care about, no matter your industry. Each app was evaluated according to these criteria:

1. Price

For many, affordability is the first priority. Whether you're looking for the best free VoIP app or premium options, compare costs and subscription plans. Some apps offer basic features at no cost, while premium versions include advanced tools like international calls and extra support.

Key Tip: Seek a free trial or freemium model to test the service before committing to a paid plan.

2. Ease of Use

The best VoIP apps provide intuitive designs and user-friendly interfaces, ensuring anyone—regardless of tech experience—can easily make calls. Features like simple navigation, quick setup, and seamless device integration (e.g., Android, iPhone, or desktops) are crucial for productivity.

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It's not like you're going to go through it once and it will pay off. Each individual employee has to climb the learning curve, and this can be a time-consuming process.

The later they're in their groove, the later your investment starts paying off.

3. Local Caller ID

A VoIP app with a local caller ID enhances trust when making calls, especially in professional or international settings. The best VoIP app for international calls ensures your number reflects local dialing codes, boosting call answer rates.

Seriously. This is more important than it seems.

Customers are more likely to dismiss your calls if your ID is out of state. They will often assume it's spam, or untrustworthy, or, well…

Some calls will never even get through.

To account for this, all VoIP apps worth their salt will have a local caller ID.

4. Power Dialer

A power dialer makes life easier for call centers and sales reps. And if not easier, then at least way more productive and less tedious.

Advanced VoIP apps often include tools like power dialers, which automate dialing for multiple numbers. This is essential for sales teams or businesses managing high call volumes. The best VoIP app Android users love often integrates CRM tools for even more efficiency.

5. 24/7 Support

Round-the-clock support ensures uninterrupted service. Look for apps offering comprehensive support channels like live chat, email, or phone assistance, especially when using the best free WiFi calling app for Android or iPhone for international calls.

Staying connected and being reachable at all times are right there in the tagline. This has to apply to customer support.

6. Other Features

Top VoIP apps differentiate themselves with value-added features like:

• HD voice quality for crystal-clear calls.
• Cross-platform compatibility (Android, iPhone, and desktops).
• Team collaboration tools like conferencing and chat integration.

Why?

We're talking about sales calls. The best VoIP app respects the fact that minutes in a sales day can mean closing the deal or missing an opportunity.

35-50% of sales go to the vendor who responds first.

That means that customers don't wait for you to return to your desk or push all the buttons to dial the number. It sounds wild, but these little things add up over time, and you can either leverage them or let them go to waste.

What's a good reason not to use mobile VoIP?

Anything that lets you do more in one place, or at the same time, or without additional labor is a big plus on our list.

And big $$$ in your pocket.

Best VoIP App for iPhone

Finding the best VoIP app for iPhone users involves evaluating options based on features, ease of use, and pricing. Here's a breakdown of five exceptional VoIP apps for iPhone users, each offering unique benefits:

1. CloudTalk

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CloudTalk is a great cloud-based VoIP option for startups and enterprises.

It's really easy to get started and begin scaling your activities because it has a very short learning curve and excellent support.

CloudTalk offers:

• Good, user-friendly interface
• Integrations with popular CRMs
• International numbers in over 140 countries
• Decent automation

All-around great stuff for sales, because all of these cut the time required to do each task and ensure you get a hold of your prospects.

But most VoIP apps do that, right?

Yes, except CloudTalk is better at helping you figure out what to do with said prospects when you get them on the phone thanks to their advanced analytics feature.

What does an advanced analytics feature show, you ask?

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It basically tracks who's doing what, and for how long, and then puts it into this pretty graph.

Over time, this provides insight into exactly what's working for your best sales reps that others can't seem to get right so you can use the data to improve the performance of your entire team.

Pretty neat, especially given how uncomplicated it looks.

All in all, CloudTalk is a great choice if you're looking for a smooth transition and simple-looking but robust features (70+ of them including call routing, unattended call management, scripting, conferencing, and more), and perhaps the best VoIP app for international calls.

But, if you want to unlock higher customization and automation options, you'd have to take a more expensive plan.

Price: starting at $19/user per month when billed annually

Ease of use: Yes

Local Caller ID: Yes

Power Dialer: Yes, but requires Expert tier ($50/user per month annually)

24/7 Support: Yes, through a live rep, email, help desk, FAQs, forums, and chat.

*Pricing as of January 2025

2. Nextiva

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This software has a very clear appeal: its affordable basic setup.

If you haven't been using VoIP before, you probably won't be keen on spending all the money on the fanciest option if you can test the waters first.

We hear you.

Nextiva is a good option because of its onboarding, decent support, and overall ease of use compared to other CRMs.

They do have advanced and sales-specific features you can unlock, like great lead management and a clear pipeline overview you can customize to fit your process.

However, the extra fees quickly add up, so that's something to look out for.

Other than that, the app isn't completely seamless across devices like Android and Windows.

Price: Starting at $20/user per month when billed annually ($25 when billed monthly)

Ease of use: Yes

Local Caller ID: Yes

Power Dialer: No

24/7 Support: No, but has phone support, email/help desk, and FAQ.

*Pricing as of January 2025

3. Ringy

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Yep, that's us!

And yes, this most definitely is self-promotion.

But we have good reason to be proud of our CRM. Honestly, not putting it on the list would be misleading since it's a real sales powerhouse.

That's partly due to how much you don't have to do when you're using it.

We've automated everything that can possibly be automated so you can focus on the human part of the story and leave the button pressing to machines.

For example, our SMS and email drip automation.

How many leads get cold and wasted because you couldn't tend to each one?

This is a non-issue with our little CRM that could. Ringy lets you select your messages, intervals, and leads, and after that, you just need to press one button and you're instantly in contact with everyone.

But it's the combination between automation and customization that sets Ringy apart.

It's easy to use and has a tailored feel. That's pretty rare. 😉

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The only downside is, you have to figure out what you'll do with all the money you save.

Price: $109/month for unlimited users or pay-as-you-go

Ease of use: Yes

Local Caller ID: Yes

Power Dialer: Yes

24/7 Support: Yes

*Pricing as of January 2025

4. Dialpad

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Dialpad is a sleek, AI-powered VoIP solution that excels at unified communications. Designed with businesses in mind, it simplifies messaging, calling, and video conferencing all in one place.

What makes Dialpad unique? Its built-in AI assistant provides real-time call transcription and insights, making it a favorite for teams that rely on data-driven decisions.

Dialpad also boasts integrations with popular tools like Google Workspace and Microsoft 365, making it perfect for businesses already using these platforms.

However, some advanced AI features are limited to higher-tier plans.

Price: Starting at $15/user per month when billed annually ($27 monthly)

Ease of use: Yes

Local Caller ID: Yes

Power Dialer: No

24/7 Support: No, but includes chat, email, and phone support during business hours.

*Pricing as of January 2025

5. Grasshopper

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Grasshopper is the go-to VoIP app for small businesses and entrepreneurs who want professional phone system capabilities without complex setups.

With Grasshopper, you can easily separate your business and personal numbers while using the same device. It offers call forwarding, custom greetings, and virtual extensions, helping you maintain professionalism on the go.

Grasshopper's main appeal is its simplicity, but it lacks some advanced analytics or power dialer features found in more enterprise-focused solutions.

Price: Starting at $14 per month, billed annually ($18 per month)

Ease of use: Yes

Local Caller ID: Yes

Power Dialer: No

24/7 Support: No, but phone and email support is available during business hours.

*Pricing as of January 2025

Best Android VoIP App

Selecting the ideal VoIP app for your Android device involves evaluating features, usability, and pricing. Here are five top-rated options to consider:

1. Aircall

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This is one of the best android VoIP apps if you want to have everything taken care of in the same place.

Aircall is a well-rounded, well-connected VoIP system with all the tools a small or medium-sized business would need to thrive.

Here are some things they do best across different pricing tiers:

1. Encourage teamwork and coaching culture (with features like call whispering)
2. Eliminate time wasted on dialing, organizing, scheduling, etc.
3. Help with monitoring and reporting

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Because it integrates with Salesforce, Slack, Monday, Shopify, HubSpot, and many other CRMs, it's really easy to weave it into your business day-to-day without many problems and start reaping the rewards of mobile VoIP.

Price: Starting at $30+/user annually ($40+/user monthly)

Ease of use: Yes

Local Caller ID: Yes

Power Dialer: Yes, but requires a Professional plan ($50/user per month annually)

24/7 Support: Yes, live rep, email, phone support, chat

*Pricing as of January 2025

2. RingCentral

Soure

RingCentral is known for being very flexible and customizable across all devices.

They take your unique mess of scattered data and log it all in, organize it, and streamline your tasks to match your vision.

Because of this, RingCentral can be harder to configure. You'll probably need some help to set it all up and get going. However, they do offer every possible training and support option to help you over the curve.

If you can get past that, you get a long-term solid app with reliable calling, messaging, meeting services. Plus, if you opt for that plan, RingCentral might be the best free VoIP app for Android.

Price: Starting at $20/user per month annually or $30/user monthly

Ease of use: Yes

Local Caller ID: Yes

Power Dialer: Yes

24/7 support: Yes

*Pricing as of January 2025

3. GoToConnect (formerly Jive)

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• Seamless transition from landline
• Intuitive interface
• Equally robust software as some more expensive competitors

GoToConnect is a very popular VoIP app for android and in general.

It has all the goods a salesperson could need in an internet phone with features like live analytics, customer data with incoming calls, and free integrations with your account.

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Just one thing: intra-company messaging isn't totally bug-free so you might need a backup option like Skype.

Price: Starting at $26/user per month annually

Ease of use: Yes

Local Caller ID: Yes

Power Dialer: Yes

24/7 Support: Yes, live rep, chat, email, phone support, FAQ, knowledge base

*Pricing as of January 2025

4. Zoiper

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Zoiper is a versatile VoIP softphone application compatible with Android devices, supporting both SIP and IAX protocols.

Key Features:

• Ad-Free Experience: Provides a clean interface without advertisements.
• Protocol Support: Compatible with SIP and IAX for flexible VoIP configurations.
• Network Flexibility: Allows VoIP calls over 3G, 4G/LTE, 5G, or Wi-Fi.

Price: Free; premium features available via in-app purchases

Ease of Use: Yes

Local Caller ID: Yes

Power Dialer: No

24/7 Support: No; support available through online resources

*Pricing as of January 2025

5. OpenPhone

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OpenPhone is an affordable VoIP solution ideal for small teams and startups, offering a user-friendly interface and essential features.

Key Features:

• Unified Communication: Combines calling, messaging, and contact management in one app.
• Shared Numbers: Allows teams to share business numbers for collaborative communication.
• Integrations: Seamlessly integrates with tools like Slack and email.

Price: Starting at $15/user per month, billed annually ($19/user/ month billed monthly)

Ease of Use: Yes

Local Caller ID: Yes

Power Dialer: No

24/7 Support: Yes

*Pricing as of January 2025

Best Free VoIP App

Here are five of the best free VoIP apps to consider:

1. Webex

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Suitable for all devices with an impressive range of calling, messaging, directing, and reporting capabilities.

Who is Webex good for?

Small businesses need the best free VoIP app they can get.

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You can sign up for the free version or complete a free trial for a different plan.

For sales, you will probably need to go another way eventually to experience all the benefits of automation, but Webex is a good place to start with VoIP.

Until then, you get a user-friendly platform with analytics and decent functionality for free.

What's not to like?

Price: Free or starting at $15.30/user per month

Ease of use: Yes

Local Caller ID: Yes

Power Dialer: No

24/7 Support: Yes, with a live rep or through chat, forums, FAQ, email, help desk, and phone support.

*Pricing as of January 2025

2. Bitrix24

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Bitrix24 is one of the best universal, all-in-one solutions because:

• It has a free plan
• Works across devices
• It is cloud-based and on-premise
• Has all the integrations you need
• Lets you pick and choose what you want

Basically, you can decide how advanced you need your tools to be.

Yes, the free plan has limited functionality, but the higher tiers unlock a lot of automated options and sales intelligence for a reasonable price.

We love how easy Bitrix24 makes it for the users. If you need more, you can simply grow into it without migrating to different software.

Price: Free, or starting from $49 per month annually, and $61 per month, billed monthly

Ease of use: Yes

Local Caller ID: Yes

Power Dialer: Yes

24/7 Support: Yes

*Pricing as of January 2025

3. Freshsales

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Last but not least, Freshsales is centred around streamlining your sales process using AI-powered insights, predictive contact scoring, and automated sales campaigns.

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If you want better leads and quicker communication for free, you'll like this solution.

Freshsales is incredibly accessible and easy to use, but you can easily upscale the functionality and get a fully-fledged sales juggernaut.

Price: Free or starting at $9/user per month, billed annually and $11/user per month, billed monthly

Ease of use: Yes

Local Caller ID: Yes

Power Dialer: Yes

24/7 Support: Well, you get 24/5 support, with a live rep, or via phone support, FAQ, or email.

*Pricing as of January 2025

4. Voip.ms

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A highly flexible and customizable VoIP service with a free plan for basic usage. Offers advanced features like call recording, call forwarding, and voicemail transcription.

Price: Free plan available with limited features; paid plans start at very affordable rates

Ease of Use: Moderate (can have a steeper learning curve)

Local Caller ID: Yes

Power Dialer: No

24/7 Support: Yes (extensive documentation, community forums, and email support)

*Pricing as of January 2025

5. Linphone

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Linphone is a free, open-source VoIP service that offers high-definition video and audio calls. It's compatible with various platforms, including Windows, macOS, Linux, Android, and iOS.

Price: Free pricing as it's an open-source platform but offers advanced features that users can pay for.

Ease of Use: User-friendly interface with straightforward setup.

Local Caller ID: Yes, supports displaying your number to call recipients.

Power Dialer: No, primarily designed for individual calls.

24/7 Support: Community support is available through forums and documentation.

*Pricing as of January 2025

Nothing Left But to Get a VoIP App

You've read the scoop on the best VoIP apps you could choose from.

But this isn't your cue for analysis paralysis. Frankly, the only way you could really mess up at this point is by delaying the decision to get software that supports your needs...

Like the need to make a serious ROI.

Because make no mistake, the best VoIP apps for sales do just that.

As long as you keep in mind some important distinguishing factors and features that you really shouldn't miss out on, like local ID or having access to support, any app from this list could be a life-changer.

No hard feelings if it's not our baby.

That said, let's be real: you want the best VoIP app that takes care of your customers without you even knowing it, and we've got just the CRM for that.

For the complete experience, request a demo with Ringy.

We're curious to hear how many tedious items disappear from your to-do list.